Frequently asked questions
To place an order, simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to the checkout page. Follow the prompts to provide your shipping information, select a payment method, and confirm your order.
You will receive an email with shipment details after placing your order. Delivery times vary based on location and shipping method chosen. We strive to get your order to you as quickly as possible.
Yes, we take your security seriously. We use industry-standard encryption and secure payment gateways to protect your payment information. Your payment details are encrypted and transmitted securely, ensuring a safe and secure shopping experience.
Some thrifted items may show minor signs of wear. Any visible wear, tear, or damage will always be clearly mentioned in the product description and shown in product images. We encourage customers to read descriptions and view images carefully before placing an order.
Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled.
Yes, we currently ship across India.
Please contact us within 48 hours of delivery with clear photos or videos of the issue. Our team will review your request and assist you accordingly.
Cherie Rue offers a curated mix of thrifted and brand-new clothing inspired by coquette, shoujo, and Gen Z girly aesthetics. Our pieces are sourced locally from markets, shops, and trusted vendors.
Yes, some of our items are thrifted or pre-owned. These pieces are carefully selected and inspected before being listed on our website.
For any questions or assistance, you can find the "Contact Us" button located in the bottom section of our website. Simply click on it to reach our customer support team. We are here to help!
confirmations are sent via email, if you did not receive any confirmation emails, please check your email spam folder
No. Our collection includes both thrifted and brand-new items. Each product listing clearly mentions whether the item is thrifted or new.
We do not offer returns for change of mind, size issues, or personal preference. Returns and refunds are accepted only in cases where the item received is damaged, defective, or incorrect. Please refer to our Refund and Cancellation Policy for full details..
Once your order is placed successfully, you will receive an order confirmation via email or message with your order details.
We try our best to display product colors accurately. However, slight variations may occur due to lighting and screen settings.
